What notifications are sent for upcoming and processed subscriptions?
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What notifications are sent for upcoming and processed subscriptions?

  • When you create a subscription, you will receive an email with subscription details, including a link to manage your subscription. This is also available in your customer account page.
  • Emails are sent if a subscription is paused, resumed, canceled, or skipped.
  • 3 days before an upcoming subscription order, you will receive an email reminder that the subscription is coming, along with a link to manage the subscription.
  • Emails are sent if there are any problems with the subscription renewal order:
    • If any products are out of stock and your subscription is “partially billed” – you will be notified which items were skipped and which items were processed.
    • If payment fails, you will be notified and we will retry the payment again the next day, for 5 days.
    • If your payment is close to expiring, emails will be sent out at 30, 15 and 3 days before card expiry date.